A 93-year-old woman was left “screaming in pain” on the floor of her nursing home for 25 hours as she waited for an ambulance to arrive, her family says.
Elizabeth Davies broke her hip after falling at her nursing home in north-west Wales over the weekend.
The footage shows the elderly woman lying on a wooden floor with a cushion and blanket as she waits for an ambulance to arrive. Her family claimed that this took more than a day.
“It was very upsetting to have to see her lying on the floor screaming in pain for more than 24 hours,” Elizabeth’s son, Ian Davies, told local media.
Have you faced long waits for an ambulance? If so, please email [email protected]
The Welsh Ambulance Service apologized for the care received and said winter pressures and increased demand had contributed to long wait times.
Nursing home staff reportedly found Elizabeth lying on the floor of her nursing home in Llanbedrog, on the Llyn Peninsula, on Saturday morning.
“They called an ambulance, but they were told it wouldn’t be available for six to eight hours because they were so busy,” his son said. North Wales Live.
“They said my mother would be a priority because of her age.”
Staff provided Elizabeth with a blanket and pillow to ensure she was comfortable during the wait, as well as an absorbent pad as the 93-year-old was unable to go to the bathroom.
An ambulance is believed to have arrived on Sunday afternoon. He took the old woman to the hospital, where it was found that she had a fractured hip.
“I don’t blame the ambulance staff because they tell them what jobs to do and my mum wasn’t on the list,” Davies told local media. “But I was very upset about what happened, it was unacceptable.”
Stephen Sheldon, service manager for Welsh Ambulance Service in North Wales, said: “We would like to extend our apologies to Ms Davies for waiting for help and invite the family to contact us directly.
“The pressures of winter coupled with an increase in demand, staff sickness levels and broader system pressures across the NHS for Wales have inhibited our ability to respond.
“The extensive delivery delays from hospitals are well documented and have led to some very long waits for patients. On December 17 and 18, we spent more than 1,600 hours outside hospitals in Wales, waiting to hand over patients to our hospital colleagues.”
He added: “We are working with partners across Wales to mitigate the pressures to the best of our ability, but the public can help us by simply calling 999 in a serious or life-threatening emergency so our resources are available to those who need us most. .
The Welsh Ambulance Service said it had experienced “exceptionally high demand” for its 999 and 111 services on Saturday. More than 2,000 emergency calls had been received overnight, she said.
Sonia Thompson, its deputy director of operations, said extreme weather and a high volume of calls, mainly for falls and respiratory problems, had limited the ambulance service’s ability to “respond in a safe and timely manner”.
“We are sorry to everyone who has waited longer for their calls to be answered and subsequently waited longer for an ambulance to arrive,” he said.
Welsh Ambulance Service workers, like others in England, they go on strike On Wednesday.
“We hope that today’s strike will be a challenge for us,” the service tweeted. “Our services will be affected and we will only be able to send ambulances to those with very serious or life-threatening illnesses and injuries.”