Inspectors have told a MENTAL health hospital in Warrington that it needs to improve.
Representatives from the Care Quality Commission visited Arbury Court in Winwick in May for an unannounced inspection.
A recently released inspection report has confirmed that the Townfield Lane site is now rated as ‘improvement required’.
It is also rated as requiring improvement in the areas of safe, effective and well-run inspection, but ‘good’ in terms of the hospital being attentive and responsive.
The hospital has 82 beds for women over the age of 18 with mental health needs. Service last received an overall rating following an inspection in July 2019, when it was rated overall good.
In their report, the inspectors said: “The service did not always provide safe care. The wards did not have enough nurses and support staff to safely care for patients or to know them well.
“There were a lot of shifts that weren’t fully staffed. The environments of the rooms of the forensic rooms were damaged in parts and required maintenance.
“The staff was not fully trained to meet the needs of all patients. The staff had not received training in learning disabilities and autism, despite having many patients with learning disabilities or who were autistic.
“Staff were not following infection prevention and control guidelines regarding the wearing of masks and the use of nail polish and false nails in the forensic rooms.”
Despite this, the inspectors highlighted some positive aspects of the hospital, where ward environments were safe and clean in the psychiatric intensive care unit.
The report adds: “Staff developed holistic and recovery-oriented plans of care informed by a comprehensive assessment.
“They provided a range of treatments appropriate to patients’ needs and in line with national best practice guidance.
“Ward teams included or had access to the full range of specialists needed to meet the needs of patients on the wards.
“The ward staff worked well together as a multidisciplinary team and with those outside the ward who would have a role in aftercare.
“The staff treated patients with compassion and kindness, respected their privacy and dignity, and understood the individual needs of patients.
A spokesman for Elysium Healthcare, which runs the hospital, welcomed the CQC’s scrutiny, saying the safety and well-being of patients is always the “top priority”.
“Like many health care providers, the hospital has been greatly affected by the unavailability of care staff and we recognize that this has at times affected the level of care provided,” they said.
“Our efforts to recruit staff and ensure they participate in a comprehensive training program continue, and we strive to fill vacant positions as quickly as possible.
“Our dedicated team prides itself on the specialized, person-centered care it provides, so we are pleased that the CQC inspection has highlighted that the staff ‘treated patients with compassion and kindness, respected their privacy and dignity, and He understood the individual needs of the patients. .’
“We will continue to work closely with the CQC to address the staffing issues outlined in this report and ensure that we consistently deliver high-quality care to our patients.”