CitiusTech Acquires Wilco Source, Expands Specialized Salesforce Capabilities for Healthcare & Life Sciences

PRINCETON, New Jersey–()–CitiusTech, a leader in healthcare technology and consulting services, today announced that it has acquired Wilco Source, one of the world’s leading providers of Salesforce implementation and consulting services to healthcare and life sciences companies.

As organizations increasingly embrace digital technologies to transform care delivery, strengthening the patient and member experience throughout the care process has become a key imperative. The acquisition of Wilco Source enables CitiusTech to strengthen its patient- and member-centric digital offerings by combining CitiusTech’s deep domain of healthcare and digital innovation expertise with Salesforce’s strong product engineering, integration and implementation capabilities. WilcoSource.

The acquisition is aligned with CitiusTech’s 3×10 growth strategy to accelerate business transformation and convergence in the healthcare and life sciences industry. Following the acquisition, Wilco Source leadership will run the integrated Salesforce business by providing solutions and services to new and existing CitiusTech and Wilco Source customers.

“Evolving healthcare models highlight the need for exceptional patient and member experience and care at every step of their journey, driven by meaningful and actionable insights,” said Bhaskar Sambasivan, CEO of CitiusTech. “Wilco Source will strengthen CitiusTech’s offerings in these areas and provide our customers with a unified approach to building patient-centric operating models, enabling them to accelerate digital innovation. We are delighted to welcome Wilco Source to the CitiusTech family.”

Headquartered in Santa Clara, CA, Wilco Source has more than 400 employees in the US and India. The company has been a Salesforce Partner since its inception in 2014 and has built a strong team of healthcare technologists and Salesforce experts with over 450 Salesforce certifications. Wilco Source provides business solutions for many leading life sciences and healthcare organizations and has developed multiple accelerators and solutions, including:

  • Digital front door (i.e. patient and provider portals) (Salesforce Communities)

  • Pharmaceutical CRM to support contact center operations, inventory management, demand forecasting, and order-to-cash (Salesforce Health, Service, Manufacturing Clouds)

  • Digital hubs for a personalized omnichannel patient and member experience (Salesforce Health Cloud)

  • Risk Assessment and Mitigation Solutions (REMS) for pharmaceutical companies (Salesforce Health Cloud)

  • Marketing Automation (Salesforce Marketing Cloud)

  • Configure-price-quote (CPQ) and Field Service solutions for medical device companies (Salesforce Sales, Service and Revenue Clouds)

“Wilco Source has played a critical role in driving the transformation of the patient, provider and member experience powered by Salesforce,” said Kedar Relangi, co-founder and CEO of Wilco Source. “By joining the CitiusTech team, we will now have a broader industry presence and access to a large customer base to apply our expertise and solutions and truly transform the consumer experience in healthcare and life sciences.” life”.

Wilco Source provides proven capabilities and deep domain expertise through customer-centric offerings, proprietary solutions, and frameworks that address critical industry needs to deliver business transformation services and faster turnaround time for pharmaceutical companies, specialty service providers and medical device companies. . Some of Wilco Source’s proprietary solutions include the Wilco REMS Central app available on the Salesforce AppExchange and the Wilco Docx SaaS app that accelerates intake automation. The company has shown strong growth in recent years, fueled by a strong market shift to digital technology and growing adoption of Salesforce by life sciences and healthcare organizations.

The acquisition of Wilco Source is CitiusTech’s third acquisition of specialty health technology and consulting companies in the past four years. CitiusTech continues to selectively pursue strategic acquisition opportunities that deepen its healthcare expertise, develop complementary technology capabilities, expand into new geographies and strengthen relationships with key customers.

About CitiusTech

CitiusTech is a leading provider of digital technology and consulting services for payment companies, providers, medical technology and life sciences. With more than 8,000 healthcare technology professionals worldwide, CitiusTech drives healthcare digital innovation, business transformation, and industry-wide convergence for more than 130 organizations, through cutting-edge technologies, solutions, and products. Key focus areas include healthcare interoperability, secure data management, quality and performance analytics, value-based care, patient experience, medical imaging, connected health, payer convergence and provider, care coordination, and population health management. CitiusTech’s edge technology expertise, deep healthcare domain expertise and a strong focus on digital transformation enable healthcare and life sciences companies to reinvent themselves to deliver better results, accelerate growth, drive efficiency and ultimately make a significant impact on patients. Follow CitiusTech on Twitter either LinkedIn.

About Wilco Font

Wilco Source has been a trusted Salesforce partner since 2014 with a track record of success in healthcare and life sciences. With deep experience in these industries and a focus on results and contact to resolution, Wilco Source enables its customers to optimize technology and processes and achieve business results faster than ever before. Wilco Source works with leading pharmaceutical companies, specialty center service providers, medical device companies, medical providers, payers, and medical laboratories with a focus on driving digital transformation across the enterprise by elevating experiences and automating processes. With a team of more than 350 technology professionals and deep healthcare experience, Wilco Source has built specialized services and proprietary solutions on the Salesforce platform.

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