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Sick pensioner who called NHS 111 given Tesco phone number before being admitted to hospital

by Ozva Admin

A sick 89-year-old woman was told by NHS 111 to call Tesco before being admitted to hospital with a blocked intestine, it has emerged.

Julia Jago, from Ashford, Kent, had been vomiting brown liquid and couldn’t keep food down for days.

After answering a series of yes or no questions National Health Service 111 He gave the retiree a number that they said was for a pharmacy.

But when his daughter, Sally Jones, Googled the number, it came up as Tesco’s customer service number.

“I called [the number] and I got a recorded message saying ‘we can’t give you any information on store openings or stock,’” he told The Sunday Telegraph.

Mrs. Jones found the correct number for the pharmacy of the local supermarket, who advised her to give her mother “sips of water”.

Instead, she took her mother to A&E, where she was immediately put on a drip and has remained in the hospital ever since.

‘horrible’ experience

Her experience with 111 was “horrifying,” said Ms. Jones.

“If I hadn’t had my wits to take her in, someone wouldn’t have, and she would have been, I don’t know, that’s really inexcusable.

“She needed a drip, she was dehydrated, I mean she would have died eventually if she hadn’t gone in.”

It comes after a study found thousands of patients told to look after themselves or see their GP by NHS 111 were admitted to hospital after presenting on their own.

The study, published in PLOS ONE, called into question the efficacy of 111 classification system that it may be “systematically misclassifying the urgency of a patient’s health care problems.”

Ms Jago spent four days in the emergency room at William Harvey Hospital in Ashford, as there was no available bed. It also took a week for her to receive an endoscopy to establish the cause of her illness.

Emergency services under pressure

Latest NHS data shows emergency services in England are experiencing sustained pressure. Some 43,792 people waited more than 12 hours in the ER in October, a third more than the 32,776 in September, the highest number recorded since August 2010.

Eventually, it was discovered that a stent in his intestine had dislodged, causing a blockage. As of Friday night, she was still awaiting surgery and receiving nutrition and fluids intravenously to build her strength for the operation.

“In all that time they didn’t give him food,” said Ms. Jones. “She hasn’t eaten for two weeks… a week of that she’s been in the hospital. She cannot stand up, she is very weak”.

Ms Jones said she can’t blame staff at William Harvey Hospital who are “up against wall and ceiling”. But she described the 111 experience as “a farce.”

“It’s super stressful when you have a sick mother, but when the NHS doesn’t help you, it’s doubly stressful,” she said.

Ms Jago, who turns 90 in February, is fit and “totally on board”, she said.

Sarah Shingler, Director of Nursing and Midwifery at East Kent Hospitals University NHS Foundation Trust, said: “We are sorry to Mrs Jago and her family for the delay she experienced in being transferred to a ward after treatment in our emergency department, which is seeing sustained levels of high demand.

“When there is a delay in admitting a patient to the hospital, the staff continuously reviews the patient’s care to make sure they receive safe care until they are admitted to an appropriate ward.”

A spokesman for the South East Coast Ambulance Service NHS Foundation Trust, which runs NHS 111 services in the area, said: “We are sorry to hear these concerns which we take seriously. We invite Ms. Jago or her family to contact us directly so we can discuss her concerns in detail.”

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