Amazon Fresh makes key appointments in physical stores push — Retail Technology Innovation Hub

In a note to staff, Tesco chief executive Ken Murphy wrote: “Tony’s career at Tesco spans over 31 years, during which time he has worked in a variety of roles, most recently as group operations director and director of strategy and innovation.

“Tony has made an incredibly valuable contribution over the years and I wish him all the best for the future.”

retail technology fair

Retailers are starting to redesign their entire store format now that they don’t need to include cash registers due to Amazon Just Walk Out OfferAn executive at the e-commerce giant has said.

Speaking earlier this year in retail technology fair in London, Max Gill, Amazon Physical Retail Technologies, Just Walk Out, EMEA Lead, noted that the company’s technology allowed retailers to “play with space and formats” within their stores.

“We’re trying to reinvent the physical store,” Gill said, adding that Amazon’s own research has shown that queues are often the biggest source of friction and annoyance for customers in stores.

“We’ve been trying to bring the mindset and ease of online payments at Amazon to the physical store.”

Amazon has launched several Fresh stores in the UK, but also offers its technology to other retailers, such as Sainsbury’s Y WHSmith.

Instead of using cash registers, customers tap their credit card or mobile phone app when they enter the store and are then tracked via in-store cameras and sensors, monitoring what they pick up or return.

Then they can leave without having to pay at the cashier.

Gill said this was allowing retailers to consider opening smaller stores or locating them in places that would not otherwise be possible, such as an airport road.

“When you remove boxes from stores, customers get more space, so there’s room for more products or a different form factor,” he said.

“Many companies are thinking of launching entirely new store formats with us, because they don’t need to have a checkout inside the store. It allows the retailer to play with space and formats.

Just Walk Out sensors also enable retailers to reduce waste.

For example, if a customer removes an item from a refrigerated cabinet and then places it on another shelf elsewhere in the store, the technician can notify store workers of the item and also let them know how long it has been out of the refrigerator. .

Similarly, the “black box” of information that sensors and cameras provide to retailers means businesses can gain insights such as where people congregate in a store or what they frequently pick up or return.

Businesses will also be able to use their staff to sell other products to customers, since they won’t have to deal with checkouts.

“They can spend more time with customers and they can boost sales numbers by focusing on the customer experience,” Gill said.

Amazon is trying to encourage different types of retailers to adopt its technology, such as coffee shops, sports arenas, resorts and airports.

It has been used by US airport retailer Hudson, as well as by Starbucks, Resorts World in Las Vegas, and stadiums such as the UBS Arena in New York and the Houston Astros’ Minute Maid Park.

However, other retailers have gone toe-to-toe with the company by launching their own version of the technology without payment.

In the United Kingdom, Tesco launched in High Holborn, London, in August last year, with technology powered by Trigo, while Aldi opened a similar type of store in Greenwich, southeast London, in January.

Leave a Comment