Home Retail Q&A: Kerry Delaney, Regional Managing Director – Europe North-West at Rhenus Warehousing Solutions UK

Q&A: Kerry Delaney, Regional Managing Director – Europe North-West at Rhenus Warehousing Solutions UK

by Ozva Admin

NEWSLETTER INSIGHTS

Rhenus is one of the pioneers in warehousing logistics and forms a comprehensive global network with more than 155 locations in 21 countries and 3.5 million square meters of warehousing space.

Can you tell us a bit about your background?

The vast majority of my career has been in the 3PL global supply chain and logistics industry. I have over 20 years of experience in this industry and it has been exciting to witness all the ways it has changed and evolved during that time.

I am currently Regional Managing Director – North West Europe at Rhenus Warehousing Solutions UK, where I have been for five years, using the knowledge I have gained throughout my career to identify emerging industry trends and ensure that Rhenus stays ahead of the curve. of new ideas, technology and approaches.

What does your company do? / What is your USP?

Rhenus Warehousing Solutions UK is a logistics specialist providing sustainable warehousing, fulfillment and returns processing to multi-channel retailers and brands in a variety of sectors.

The company was originally founded in 1990 as Core Management Logistics (CML), before being acquired by Rhenus in 2019 and becoming part of the Rhenus Group, which is one of the leading logistics specialists with global business operations and an annual turnover of 7 billion euros. Over the last 30 years, Rhenus Warehousing Solutions UK has built a base of experience, ensuring that the company is a leader in the industry.

Rhenus currently operates out of four warehouses at Magna Park in Lutterworth, Leicestershire, and is in the process of expanding to Nuneaton, Warwickshire with two new sustainable warehouses which together will be known as the ‘Rhenus Campus’.

Upon completion, the development will earn ‘BREEAM Outstanding’ certification, demonstrating Rhenus’ commitment to creating a highly sustainable environment that also enhances the health and well-being of employees. The site will fully adhere to the UK Green Building Council (UKGBC) net-zero operating carbon framework, following on-site generation from solar panels, air source heat pumps and a spot-fitted car park electric car charging.

Rhenus is also working with a local sawmill to recycle trees felled from the site to ensure nothing goes to waste. The wood will be used to make furniture, including picnic tables for employees to enjoy, boxes for bats and birds, houses for hedgehogs, and habitat boards for local wildlife.

What is special about the platform and its approach?

Over the years, we have developed a personalized, human-led approach to providing quality service to our customers, which makes Rhenus stand out from the rest. We always build strong relationships, particularly within the fashion industry, and form a partnership with each client, which allows Rhenus to go beyond the role of a service provider and become an integral part of each of the supply chains. supply to our customers.

What advantage does it add?

With Rhenus, retailers gain the advantage of increased efficiencies, guaranteed speed to market, and the ability to handle peak volumes, with the added benefit of support for their sustainability goals, all of which can be particularly challenging.

We make sure our customers meet the ever-increasing demands of consumers by providing a storage solution that goes beyond the typical ‘paid’ fulfillment service. We offer sustainable storage, systemic picking and packing, B2B and B2C order fulfillment, value-added services, and comprehensive returns management.

What does implementing a product/service actually look like, and how do you measure success?

Service implementation always starts with knowing the customer and their needs. We pride ourselves on taking a personalized approach and providing personalized service to each of our clients, so that period of learning what they need from us for their business to thrive is essential.

Once we have that information, we use our experience in project management and governance to constantly ensure we meet client needs, relying on our experienced people, efficient structures and reliable systems, such as process flow mapping.

We measure our success by how well we meet the needs of each individual customer and we are always looking for ways to improve our service.

Are there other companies you partner with?

Rhenus works with distinguished brands, from high street retailers to online sellers in a variety of sectors, including fashion and apparel, health and beauty, toys and housewares.

What challenges and opportunities do you see in UK retail for 2023? What challenges are retailers facing in 2022?

Some of the challenges we see in the UK for both the retail and logistics sectors are net zero carbon emissions, the rising cost of energy and labour, and obtaining the space needed to meet the increasing customer needs.

We are also very aware that the rising cost of living is likely to have an impact on consumer demand. This type of market uncertainty makes forecasting for retailers and stock holding more of a challenge than it would be in more stable periods.

How will you address these challenges and turn them into successes?

Rhenus is preparing to meet these challenges in several ways. Our new development at Nuneaton will help clients achieve their sustainability goals, while a full suite of sensors and Building Information Modeling create a “digital twin” to support the commitment to transparency at all times.

Measures taken at new sites to promote biodiversity, such as planting native hedges, ornamental and native shrubs, providing homes for birds, bats and insects, and planting 700-900 native trees in nurseries, will also help customers to reduce their overall impact on the environment.

We also stay at the forefront of industry innovation by embracing automation, which gives us the scalability to meet ever-changing customer demands.

What is on the horizon for you as a company?

We have big plans for the future. Rhenus has committed to reducing its direct emissions by 60 percent by 2030. This is the first step on our journey to achieve net zero carbon emissions, which is a Rhenus Group initiative to achieve by 2045.

We also aspire to be more competitive through the adoption of technological innovation, careful work planning and constant improvement of our processes to make them more efficient.

Globally, Rhenus Warehousing Solutions forms a comprehensive network with more than 155 locations in 21 counties. Over the next few years, we will be working to expand our operations and continue to grow internationally.

Any final thoughts?

Rhenus is first and foremost a family business, and that foundation is an essential component of our company vision. Closeness and understanding are present in everything Rhenus does and have been crucial to the growth and success of the company.

About Rhenus storage solutions

Rhenus is one of the pioneers in warehousing logistics and forms a comprehensive global network with more than 155 locations in 21 countries and 3.5 million square meters of warehousing space. Specializing in numerous industries, Rhenus clients benefit from bespoke storage solutions and fulfillment services. In multi-tenant locations and for dedicated and in-house solutions, the primary focus is on innovation, sustainability, and continuous process optimization.

About Rhenus

The Rhenus Group is one of the leading logistics specialists with global business operations and an annual turnover of €7 billion. 37,500 employees work at 970 business sites and develop innovative solutions throughout the entire supply chain. Whether providing transportation, warehousing, customs clearance, or value-added services, the family-owned business groups its operations into several business units where customer needs are the primary focus at all times.

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