Kingfisher will implement the Fluent Commerce Order Management System (OMS), with the aim of supporting the Group’s online retail business and enhancing the customer experience.
The solution will first be implemented at B&Q.
The integration of the new platform with the existing architecture of the latter is being led by Valtech in collaboration with Kingfisher Group, with the implementation taking place first in the UK.
Sienne Veit, director of platform and digital products for the group at Kingfisherr, says: “We are focused on improving the online experience for our customers and continually look for innovative ways to make sure shopping with us is quick and easy.”
“By implementing Fluent Order Management, we will be able to have a consistent view of our inventory, which means we can be much more agile in responding to our customers’ needs.”
Chris Daplyn, CEO of Valtech, comments, “We are delighted to be working closely with Fluent Commerce to help Kingfisher transform the way they view inventory and fulfill orders.”
“This new capability, which will be implemented first at B&Q, will enhance the e-commerce experience, delivering tangible business value and, importantly, also delivering a huge improvement in sustainability.”
Rob Shaw, Senior Vice President of Global Sales at Fluent Commerce, says, “B&Q and Kingfisher are both major brands in the home improvement space, so naturally we’re very excited to help them accelerate their order fulfillment strategy.” .
“We believe our solution will give them the real-time inventory visibility and flexibility they’re looking for.”
RTIH Innovation Awards 2022
B&Q has been shortlisted in the UK’s Most Innovative Retailer category at the RTIH Innovation Awards 2022.
Boots UK & Ireland, Currys, Marks and Spencer, Tesco and The Very Group are also competing for the prize.
B&Q was noted for being at the forefront of cutting-edge 3D design, planning and visualization technology. In 2022, it announced the largest and most comprehensive launch of 3D home improvement design experiences on the market today.
You didn’t just deploy an app or a service. Designed and implemented a complete 3D strategy that aligns with changing consumer behavior.
It aims to be the first retailer to move away from an established software solution that the industry has been using since the 1980s to a single SaaS-based kitchen design platform for consumers and stores alike.
The benefit is a seamless, comprehensive kitchen design experience that puts customers at the center. The initiative also includes a 3D kitchen, bathroom and storage planner with virtual reality capabilities, in addition to a number of 3D mobile product configurations.
The winner in the Most Innovative British Retailer category will be revealed at an exclusive event in central London on Tuesday 6th December.
RTIH Editor Scott Thompson says, “Innovation and technology play a critical role in the success of retail, so it’s great to recognize outstanding examples through our awards.”
“Thank you to everyone who has entered the 2022 event. We received a record number of submissions and many fantastic examples of the continued resilience and dynamism of the retail space during enormously challenging times.”
“I am now looking forward to deciding the winners with our panel of judges and announcing them at our central London event in December.”