DUBLIN–(COMMERCIAL WIRE)–The “Digital Trends in Education: 2022 Investment Plans Address Talent Shortages and Remote Learning” Report has been added to ResearchAndMarkets.com offering.
The analyst has identified that the education vertical is ripe for digital transformation and the adoption of modern communication and collaboration technologies to improve operational efficiency, enhance instructor performance, and enhance the student experience.
COVID-19 exposed the unpreparedness of this sector to address the sudden need for social distancing. From remote classes to mass communications, educational organizations made significant efforts to maintain operations and engagement. With students back in classrooms as the pandemic becomes more contained, other issues have come into play. The great resignation, inflation, the desire to reconcile work and family life and the increase in concerns around sustainability create the need to move towards remote capabilities and flexible hours.
Ensuring equity in education has always been a challenge, but the pandemic revealed serious gaps in reaching low-income families or students with learning differences. Video lessons were not effective for students who did not have the equipment, space in their homes, or bandwidth to stay online. Children with learning disabilities such as ADHD (attention deficit/hyperactivity disorder), autism, or dyslexia had difficulty concentrating, understanding, or retaining the video lessons.
Before the pandemic, progressive citizens challenged educators. As AI and automation continue to improve the performance of human job functions, the types of jobs available will change rapidly, requiring more students to graduate with better analytical, collaborative, and creative skills.
As technologies have become central to education, ensuring security on digital devices has become crucial. The safety of children is always one of the main concerns of everyone. From sharing personal information (such as where they live) to strangers showing up in class on a Zoom call, it created a need to take a closer look at security protocols.
Digital technologies, including CX and communications and collaboration solutions, and programmable platforms, must be harnessed as key enablers of accelerated and effective transformation within educational organizations.
To properly apply programmable communications and other digital technologies to address the particular needs of educational organizations, a clear understanding of processes and workflows and their bottlenecks is required.
There is a wealth of data about students that can be used to help them learn better by personalizing their lessons and customizing the support they need with analytics solutions.
This study provides a perspective on communications and collaboration and CX technology in the education industry in any country and region of the world. Identifies how conferencing/meeting and collaboration, UCaaS, CPaaS, CCaaS, and CX solutions deliver value in this vertical and how education providers use these technologies to enhance experiences for their students and educators.
It also includes a customer perspective based on a global survey conducted in January 2022 of 80 IT decision makers in the education industry.
Key Topics Covered:
1. Scope and Methodology
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Scope
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An integrated approach offers a 360-degree perspective
2. Executive Summary
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Key Issues in Education Driving Technology Investments
3. Education IT Decision Maker Customer Survey Results 2022
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Research Objectives and Methodology
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Applications
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Research methodology
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Top Organizational Goals Rated “Critical” or “Very Important”: Education Industry, Global, 2022
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Top Contact Center Employee Engagement Initiatives and Attrition Levels: Education Industry, Global, 2022
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IT/Telecommunications Challenges: Education Industry, Global, 2022
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Impact of COVID-19 on digital transformation strategy: Education, Global, 2022
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Digital Transformation Plans: Education Industry, Global, 2022
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Investments in communications and collaboration: education industry, global, 2022
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Contact Center Technology Investments: Education Industry, Global, 2022
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Migration of Applications to the Cloud: Education Industry, Global, 2022
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CX Investments Compared to CX Priorities, Education Industry, Global, 2022
4. Growth environment
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Critical success factors for growth
5. Strategic imperatives
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Weak spots in the education vertical
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The strategic imperative
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Communications and Collaboration in Education and the Strategic Imperative
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The value proposition of APIs, CPaaS and programmable communications
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Excellence requires inclusion
6. Appendix
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The evolution of education
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education modes
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Technological solutions to interact with knowledge
