Home Real Estate Diary of a broker on the frontline of mortgage mayhem

Diary of a broker on the frontline of mortgage mayhem

by Ozva Admin

The mortgage market was thrown into chaos last week, amid fears that interest rates could hit 6 percent next spring.

As group director of JLM Mortgage Services, a Hitchin-based broker that handles 12,000 home loan applications each year, Sebastian Murphy, 48, was on the front lines of the chaos.

Here he tells Fiona Parker how the week went and gives his best advice for borrowers…

Busy days: Sebastian Murphy (pictured) is group director of JLM Mortgage Services, a Hitchin-based broker that handles 12,000 home loan applications each year

Busy days: Sebastian Murphy (pictured) is group director of JLM Mortgage Services, a Hitchin-based broker that handles 12,000 home loan applications each year

September 23

It’s 7 am and I’m at my desk. As director of the firm, I still write about 30 mortgages a month and spend much of my day talking to clients. Like any broker, we help clients find the best deal for their circumstances. The last two years have been chaotically busy and I am hopeful that today’s mini-budget can bring some stability.

The rumored stamp duty cut was a concern, but thankfully this one won’t spill gasoline on the market as it’s not as generous as the rebate offered during the pandemic and there’s no deadline.

Since February, it has become the norm for lenders to change the price of mortgage offers weekly instead of just once a month.

Shortly after the mini-budget, as the pound falters, Halifax confirms it will reprice offers early next week.

Hopefully, it won’t be the first of many.

September 26

The pound has plummeted. Halifax not only changes the price of offers, but withdraws all mortgage loans that come with a fee.

This afternoon, Virgin Money says it will withdraw all mortgages for new customers at 8pm tonight. Other lenders will soon follow. All of our 110 brokers get down to business while we phone to let borrowers know what’s going on.

On a typical day I talk to about 20 clients. Today I am over 60. These conversations are not easy. Most of them are with people looking to remortgage.

When you tell someone paying 2 percent interest that their best bet is a 4 percent offer, you can’t be offended if they wonder if that’s really the case.

If a client wants a fixed offer, we make it clear that they must act quickly before it disappears. Fortunately, most buyers we talked to can negotiate lower prices with sellers and don’t have to back out of sales.

But many first-time buyers want to know if it would be better to wait for cheaper rates to return. Our brokers stay late to get through the workload and some are still in the office at 11pm

You can check what fixed-rate mortgage deals you might be offered and how much they might cost based on the size of your mortgage, the value of the home, and how long you want to settle for with This is Money’s best mortgage rate calculator, powered by L&C.

Grim reality: Customers currently paying around 2% interest are told their best bet is a 4% offer

Grim reality: Customers currently paying around 2% interest are told their best bet is a 4% offer

September 27th

Mortgages are going down hard and fast. Nationwide, Britain’s biggest lender, confirms it will raise its five-year rates for borrowers with 5 and 10 percent deposits.

Clients are starting to panic and brokers are waking up at 6am to find half a dozen emails in their inbox. Some clients contact us at 4 am because they can’t sleep.

WhatsApp messages and texts also arrive at every hour of the day and night.

Even those who do manage to secure a deal are not necessarily thrilled with the outcome.

I get a call from a client whose 1.45 percent fixed is coming to an end. Another broker offered him a 3.11 percent deal, but that was ten days ago. Today, the best you can get is a 4 percent five-year correction.

He agrees, but that means he’ll pay an extra £3,240 each year. That’s more than anyone feared would increase his power bill.

Many first-time buyers want to know if it would be better to wait for cheaper rates to return.

Many first-time buyers want to know if it would be better to wait for cheaper rates to return.

September 28

I wake up wondering how many deals will go away today.

It usually takes me five minutes before I can sign someone up for an HSBC mortgage. However, yesterday I was waiting for two hours after exiting at 1,092 in the queue. Later, the bank confirms that it will not offer any more mortgages that day.

It means we all got up early this morning, hoping to secure the rates customers wanted yesterday.

I’m trying to increase my chances by logging in with my laptop and smartphone simultaneously. I have personally written 27 mortgages in the last 48 hours.

September 29th

Sobering headlines confirm that almost 1,000 mortgages have been retired since Tuesday morning.

Fortunately, some lenders still allow existing customers to switch to new agreements with them, and we began focusing on these applications, after previously prioritizing borrowers who wanted to switch to a different bank or mortgage company.

I’m exhausted and I think some of these rates being offered are unreasonable. Some lenders are clearly setting high rates because they can’t keep up with the increased demand.

September 30th

Some borrowers are very upset, and I speak to a particularly distressed woman whose mortgage is due in August of next year.

Even if you were to sign a new deal now, before the rates rise further, the best available option will increase your payments from £1,400 to £1,750.

She worries that she won’t be able to afford that increase along with other rising costs, and her tears force us to pause our conversation several times.

It’s heartbreaking.

Currency crisis: After the pound slumped in response to Chancellor Kwasi Kwarteng's ill-received mini-budget, the mortgage market took an immediate hit

Currency crisis: After the pound slumped in response to Chancellor Kwasi Kwarteng’s ill-received mini-budget, the mortgage market took an immediate hit

October 3

News of the government’s U-turn has customers beginning to ask if cheaper fares will return. So far, this is not the case.

Santander, his current lender, offers a borrower a fixed 6.14 percent for two years. We haven’t seen rates this high in over a decade.

Unfortunately, there is no way of knowing what will happen in the coming months.

But if your agreement is less than six months away, it may be worth securing another solution today, ready for when you mortgage again. Just be sure to ask about exit fees.

I’m not convinced trackers that look cheap now are a good idea if rates are going to keep going up.

But whatever you do, don’t go to a standard variable rate.

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  • JLM is a market intermediary company that receives fees from lenders in exchange for the advice and recommendations it provides to borrowers. Around 5 per cent of clients, those taking out smaller loans, may have to pay a fee, which is capped at £595.

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