An independent mental health hospital with a troubled past, the Care Quality Commission (CQC) has told her to get better.
Cygnet Wyke Hospitalon Huddersfield Road, has faced a number of serious concerns and condemnations inspection reports in recent years.
In 2021, the hospital was moved out of special measures and it was qualified as ‘requires improvements’.
Following a recent inspection, carried out on three dates in September, it still ‘requires improvement’ overall, but the key question of ‘are the services thorough?’ has been downgraded from ‘good’ to ‘needs improvement’ while ‘are the services secure?’ it has gone from ‘requires improvement’ to ‘inadequate’.
Efficiency, responsiveness and leadership remained as ‘requires improvement’.
The hospital supports people with psychiatric needs, autism, and learning disabilities.
A hospital spokesman said it has already “taken steps to improve in the areas raised” by the CQC.
The CQC The report stated: “The service failed to provide care and support to individuals in a safe, clean, well-equipped, well-furnished and well-maintained environment that meets their sensory and physical needs.
“The room had a high use of agency staff and there was high staff turnover, particularly healthcare support workers. Some of the staff had not received autism training before starting work on the ward.
“Discharge plans did not describe progress compared to an action plan.
“Staff did not effectively support people to take an active role in maintaining their own health and well-being.
“People’s care, treatment and support plans did not always fully reflect their range of needs to promote their well-being and enjoyment of life.
“People couldn’t constantly engage in activities and pursue interests that suited them.
“There was an ongoing concern about noise levels in the room that had not yet been adequately addressed.”
He added: “Medications were not always administered safely. The emergency team was not always accessible.
“A high proportion of patients had experienced violence or assault by a partner on the ward and the provider was not taking sufficient steps to work to reduce this.
“Ward teams did not always have access to the full range of specialists needed to meet the needs of patients on wards.
“Staff didn’t always receive regular training updates or evaluations.
“Staff did not always actively involve patients, families and caregivers in care decisions.
“Patients did not always receive good support regarding their cultural and spiritual needs.
“We identified general restrictions that were not justified based on risk and had not always been recognized by the provider.
“Governance processes were in place, but these did not always ensure that the districts ran smoothly.”
The inspectors praised the work of the staff in supporting people’s independence.
The report also said that people were able to personalize their rooms and received help planning for periods of distress.
The report added: “Most of the staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing.
“The staff generally treated patients with compassion and kindness and respected their privacy and dignity.”
In a statement, a spokesperson for Cygnet Wyke Hospital He said: “Patient safety is always our priority and we take all feedback seriously. Since the inspection, we have taken steps to improve in the areas raised and will continue to focus on providing the highest standards of care.
“The report recognized the kind and compassionate nature of our staff and recognized that they follow good practices with regards to protection.
“Regulators said the service helped patients have as much choice, control and independence as possible over their lives. He also noted that the ward staff worked well both in tandem and with the teams providing aftercare to patients.
“As part of our ongoing commitment to quality, we have appointed new staff, including the management team, increased the provision of psychology and occupational therapy, and adapted some of our governance processes to reduce the likelihood of recurring incidents.
“We are also focusing on safeguarding support and have conducted a review of all activities offered to patients, including developing community links for patients at Adarna Ward.
“We will continue to incorporate these improvements and look forward to demonstrating the positive changes we are making at the next inspection.”
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